CUSTOMER CARE 033 550 30 30Mon – Fri | 08:00 – 18:00
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1.  Scope / General matters is the online shop of AG. The present General Terms and Conditions (hereinafter referred to as GTC) apply to all services provided by The offer of is limited to the geographical area of Switzerland. By placing an order, the customer expressly agrees to these General Terms and Conditions which apply to all services of the online shop ( of AG. AG may change the www.haar-shop.chterms and conditions at any time. Any such amendments shall enter into force immediately upon publication.

2.  Products and offers
The entire offer on is non-binding. AG will make every effort to provide correct product descriptions, but these may nevertheless differ from the manufacturer’s description. AG assumes no liability for the accuracy, completeness and topicality of these descriptions. In any case, the customer is requested to take note of the specific product information on the product packaging prior to use. The product images and illustrations on may differ from the original and the colours shown are non-binding.

3.  Prices 
The product prices stated on at the time of the customer's order are binding. Should there be an error in the listed price, AG reserves the right to make subsequent price adjustments. If that is the case, the customer will be informed of this circumstance and can withdraw from the purchase within the period set by AG. All prices are in Swiss francs including value added tax and excluding shipping costs, unless otherwise stated. The products are usually sent by Post Economy (CHF 4.90) or Post Priority (CHF 7.90; each including VAT). The shipping costs may vary depending on the order value and are, unless otherwise noted, borne by the customer. Shipping cost information

4.  Registration
Registration on is reserved exclusively for persons with full legal capacity. With the order, the customer guarantees that he is at least 18 years old, not under guardianship and capable of judgement. There is no entitlement to admission to the online shop. The customer must provide the required data for registration completely and truthfully. The customer himself is responsible for updating his data.

5.  Order / conclusion of contract
The customer's order is only binding once it has been confirmed by AG by e-mail. AG is free not to confirm an order without providing any reason. With his order, the customer confirms the correctness of all information he provided. Should the customer provide incorrect or incomplete information, AG may withdraw from the contract. AG also has the right to withdraw if the products are not available from the manufacturer. In this case, AG will endeavour to find an alternative solution after consulting with the customer. If the customer has no need for this, there are no further rights and obligations of the two contracting parties.

6 AG has a large stock of products. Ordered goods that are ordered and confirmed by 6 p.m. by PostPac Priority (A Mail) will be delivered to our customers on the following working day - including Saturdays. Ordered goods that are ordered and confirmed by 6 p.m. by PostPac Economy (B Mail) will be delivered within 2 working days. If individual goods are not in stock, the time of dispatch may be delayed depending on the manufacturer’s delivery times. Delivery periods are always non-binding and delays in delivery shall in no case justify the customer to claim for damages or opt to withdraw from the contract. The customer is obliged to check the delivery immediately upon receipt and to return incorrect or defective deliveries to AG within 14 days. All products not returned for these reasons will be invoiced. AG exclusively supplies the geographical area of Switzerland and Lichtenstein.

7.  Payment methods
Customers can pay with PayPal, credit card (Master-, Visa- and Diners- Card), Postcard, advance payment, TWINT, or on account. The payment process takes place in any case via a secure SSL encryption technology.

7.1 Purchase on account with instalment option (POWERPAY)
As an external payment service provider, MF Group / POWERPAY offers the payment method ‘purchase on account.’ With the order invoice you can simply pay your online purchase on account. Should you forgo a payment within the specified time frame, you will receive a monthly invoice with an order overview in the following month.

Upon conclusion of the purchase contract, POWERPAY takes over the resulting invoice claim and handles the corresponding payment modalities. When buying on account, you accept the terms and conditions of POWERPAY in addition to our general terms and conditions. (

8.  Retention of title; offsetting; right of retention

  • In the case of consumers, we reserve the right of ownership of the purchased item until the invoice amount has been paid in full. If you represent a business and are exercising a commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve title to the purchased item until all outstanding claims from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties.
  • You shall only be entitled to offsetting if your claims have been legally established or are undisputed or recognised by us. Furthermore, you only have a right of retention if and insofar as your counterclaim is based on the same contractual relationship.
  • If the customer is in default with any payments towards us, all existing claims shall become due immediately.

9.  Quantity restriction AG reserves the right to limit the quantities delivered for certain products in any case.

10.  Right of return / Right of revocation
We guarantee a right to return on products bought from us within 14 days of receipt. The time at which the goods are delivered is decisive for ensuring the deadline.
Returned products and packages are only accepted in good condition, i.e. undamaged, unused, unopened and in the original packaging.

We bear the costs for the return delivery by providing you with a free return delivery slip upon request.  You can request the return delivery slip by e-mail (, or by telephone under 033 550 30 30.

Return address: AG
Glütschbachstrasse 63
3661 Uetendorf

11.  Warranty
The warranty conditions of the product suppliers apply. These are included with the products. AG provides no further warranty. The customer is required in all cases to contact AG to clarify the type of warranty procedure. It is exclusively the right of the supplier to choose which warranties are given in the event of a warranty claim. The customer alone enjoys any warranty services and cannot transfer these. Damages resulting from improper use, natural wear and tear or other influences that the seller is not responsible for are the responsibility of the customer and do not represent a warranty case.

12.  Complaint deadline
Defects must be reported in writing within 14 days of receiving the goods. Otherwise the goods shall be deemed to be in perfect condition and accepted by the customer.

13.  Transport damages
Transport damage must be reported in writing within 5 days both to Swiss Post and to AG. The customer bears the risk of transport damages, as far as he cannot transfer these to the forwarder.

14.  Data protection
The regulations of our Privacy Policy, which form an integral part of these general terms and conditions, form our data protection. Our further information is provided in our Privacy Policy.

15.  Liability AG excludes, to the extent permitted by law, any liability vis-a-vis the customer for damages and consequential damages (e.g. as a result of accidents and/or injuries suffered regarding the products sold by AG). Under no circumstances shall breach of contract, impossibility of performance, fault at the time of conclusion of the contract or in tort justify claims for damages or a right to withdraw from the contract.

16.  Applicable law / court of jurisdiction

The contract is subject exclusively to the Swiss Code of Obligations and other standards issued by Swiss legislation.
The place of jurisdiction for all disputes with AG is Uetendorf, Switzerland - subject to deviating mandatory jurisdiction under federal law.

Uetendorf, 12 November 2020

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Compensated CO2 emission by 825'000 kg


Compensated CO2 emission by 825'000 kg